FAQ

Shipping & Delivery

How quickly will my Prestlune package arrive? We know you're excited to style your new pieces! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for last-minute anniversary planning, urgent weekend event styling, sudden holiday gifting, or when you want your luxury accessory upgrades delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for expanding your ongoing seasonal wardrobe and vanity rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, tarnish-resistant fashion accessories with zero shipping costs on qualifying orders.

How are the accessories packed to ensure they don't get scratched or tangled during shipping? We treat our accessories like rare gemstones! Every Prestlune piece is placed inside an anti-tarnish micro-suede pouch, secured within a rigid, shock-absorbing presentation box, and shipped in a heavy-duty padded mailer. This premium packaging layer guarantees your jewelry arrives completely scratch-free, tangle-free, and ready to wear.

Can I track my shipment? Absolutely. As soon as your order leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can follow your radiant package straight to your doorstep.

Materials, Styling & Product Care

Will Prestlune accessories turn my skin green or cause an allergic reaction? No, absolutely not. All Prestlune accessories are constructed using premium, skin-safe base metals and are completely free of nickel and lead. Our high-grade hypoallergenic plating acts as an absolute barrier, ensuring zero skin discoloration and maximum comfort for sensitive skin.

Can I wear my accessories in the shower or while working out? While our premium materials boast industry-leading tarnish resistance against sweat and moisture, we always recommend removing your jewelry before showering, swimming in chlorinated pools, or intense working out. Minimizing contact with harsh body washes, perfumes, and heavy sweat will beautifully extend the life and luster of your hand-polished finish for years to come.

How should I clean and store my Prestlune jewelry? To keep your accessories looking brand new:

  • Gently wipe the surface with a soft, lint-free microfiber jewelry cloth after each wear to remove skin oils.

  • Store your pieces individually in a dry place—ideally inside the provided Prestlune micro-suede pouch—to avoid surface scratches from rubbing against other items.

  • Avoid using harsh chemical jewelry cleaners, boiling water, or coarse polishing pads, which can wear down the protective plating.

Returns & Hygiene Safety

What is your return policy? We want you to wear your new look with absolute joy! For strict personal hygiene, skin safety, and sanitary regulations regarding wearable luxury items, we accept standard returns only on completely unworn, un-scratched accessories in their original, pristine condition, packed perfectly inside the unopened original product box with all security tags completely intact within 30 days of delivery.